Covetrus Connected Care

Episode 7 - The Strategic Power of Customizable Wellness Plans

Monument View Veterinary Hospital launched its wellness plan program in December 2020 in the thick of the pandemic. And they signed up about 140 pets in just a few months! In this episode, Practice Manager Miranda Schroeder shares their blueprint for wellness plan success, such as involving employees early on and building a culture of wellness. She explains that VCP's customization capability proved instrumental to help them truly tailor preventive care plans to each pet to show value — while providing appropriate doctor-recommended care.

Episode 6 - New Wearable for Data-Driven Pet Health

The latest episode features an interview with Donny Lamey, CEO of Link, a company that makes an innovative wearable pet device. Donny explains how the device, which has GPS and many other features, helps position veterinarians as trusted advisors — to build loyalty and set the practice apart from the competition. This episode is a must-listen for veterinary professionals curious about the intersection of "big" data and pet wellness.
Find out more about Link at https://www.linkmypet.com. Visit the VCP Talk show page at bit.ly/34MRgVI.

Episode 5 - Wellness Plans With Dr. Karen Felsted

This episode features an interview with Dr. Karen Felsted, a doctor of veterinary medicine, consultant and CPA, who is widely recognized for her expertise in wellness plans. Our wide-ranging conversation covers the business aspects of wellness plans, innovative new thinking around chronic care plans, and program applications. We talk about wellness plan benefits — namely providing better care and increasing revenue both in-plan and out-of-plan, all while driving client loyalty.
You can find Dr. Felsted at www.PantheraT.com and learn more about VCP at https://bit.ly/3uSdqAy. Visit our show page at https://bit.ly/34MRgVI.
The article we discussed, "Wellness Plans Offer Substantial Benefits," appeared in the April issue of AAHA Trends Magazine.

Episode 4 - Feline Genetic Testing for Oral and Overall Health

Cat parents, just like dog owners, need to be educated about their cat’s overall health, breed traits, and oral health. Now, that education can include genetic information about each cat's unique makeup. This knowledge can not only improve cat health, but also can foster stronger client relationships and increased revenue for veterinary practices.
In this episode, we chat with Dr. Kash Kuruppu of Basepaws about feline DNA tests for oral health and overall health. She describes how the results of the Basepaws test typically lead to immediate action in 15% of adult cats, 1 in 5 senior cats, and 2 in 5 geriatric cats. This translates to increased visits and increased treatment, and greater trust between the pet owner and doctor.
Find out more about VCP at https://bit.ly/3uSdqAy. Learn about feline DNA testing by going to https://basepaws.com/pages/vet.

Episode 3 - Can Canine DNA Testing Drive Improved Health and Greater Loyalty?

An innovative new canine DNA test can help veterinarians form more airtight bonds with pet owners and put pets on the road to a lifetime of better health. In this episode, we chat with Lauren Thorne of Neogen about the ideal candidates for canine DNA testing and how the test is a natural fit for wellness and treatment plans.
Learn more about the test and Neogen at www.neogen.com/igenity-canine-wellness.

Episode 2 - How to Generate Loyal Pet Owners

Episode 2 - Generating Loyalty at Your Animal Hospital
Well-run wellness plans can be a tremendous driver of loyalty. But what are other complementary strategies to cultivate loyalty? Today our guest, Dr. Stacee Santi, shares impactful ideas on generating loyalty and growing compliance and revenue at your animal hospital.

Episode 1 - The Top Six Myths About Wellness Plans - Debunked!

Wellness plans are popular with pet owners, but some veterinarians are leery of the plans after hearing horror stories. But are these stories TRUE? VCP's Bob Richardson and Ron Nelson, along with host Nicole Knight, get to the truth about the six most common myths. Find out the six myths — and whether they're true or not — in this informative episode!